Question 1

How do I book an appointment?

Accepted Answer

Call us at our Hotel X line, email info@dtwash.ca, or fill out the contact form on our website. We confirm same-day for next-day bookings.

Question 2

Do you offer pickup and drop-off?

Accepted Answer

Yes — our concierge valet service covers all of downtown Toronto. Add it to any package for a small fee. Just let us know when you book.

Question 3

How long does a full detail take?

Accepted Answer

It depends on the package and condition: Silver runs about 1.5 hours, Gold around 3 hours, Diamond detail can take 5–8 hours. Paint correction and ceramic coating projects are typically full-day.

Question 4

What payment methods do you accept?

Accepted Answer

Credit, debit, e-transfer, and cash. We invoice fleet and corporate clients on net-15 terms.

Question 5

Do I need to wash my car before bringing it in?

Accepted Answer

No — we'll handle the entire process from rinse to finish. Just bring it as-is.

Question 6

Can I wait while my car is being detailed?

Accepted Answer

Yes — Hotel X has a beautiful lobby and lounge. For longer appointments most clients drop off and we text when the vehicle is ready.

Question 7

What's the difference between Silver, Gold, and Diamond?

Accepted Answer

Silver is an essential exterior wash plus interior refresh. Gold adds sealant, polish of minor imperfections, and a deeper interior. Diamond is the full showroom detail — clay bar, machine polish, steam clean, premium sealant. Pricing scales with the depth of work.

Question 8

Do you offer ceramic coating?

Accepted Answer

Yes — we install professional-grade ceramic coatings with multi-year warranties. See our Ceramic Coating service page for packages and pricing.

Question 9

Do you install paint protection film (PPF)?

Accepted Answer

Yes — full body, partial wraps, and high-impact zones. Self-healing top coat. We use professional-grade urethane films.

Question 10

Can you do paint correction?

Accepted Answer

Yes — single-stage enhancement up to multi-stage show-finish correction. We measure paint thickness before any compounding.

Question 11

Do you tint windows?

Accepted Answer

Yes — nano-ceramic and carbon film, lifetime warranty. Ontario legal limits respected on the front windshield and front side windows.

Question 12

Do you detail motorcycles, boats, or RVs?

Accepted Answer

Currently we focus on cars, SUVs, and light trucks. Reach out for special requests — we can sometimes accommodate.

Question 13

Where exactly are you located?

Accepted Answer

Inside the underground parking at Hotel X Toronto, 111 Princes' Blvd, Lot B2. We have signage at the entrance and on the bay door. Pull up to valet if you'd prefer — they know us.

Question 14

Are you open on weekends?

Accepted Answer

Yes — appointments available 7 days a week, including weekends. Same-day bookings depend on availability.

Question 15

Is there parking for clients?

Accepted Answer

Yes — Hotel X has paid parking on-site. We can validate for clients staying for a full detail.

Question 16

Can you come to me?

Accepted Answer

Yes — through our concierge valet service. We pick up your vehicle, detail it at our Hotel X bay, and return it. Add it to any package.

Question 17

How long after a wash should I wait before driving?

Accepted Answer

If we apply a sealant or wax, you can drive immediately. For ceramic coating, wait 24 hours before exposure to water. PPF needs 48 hours before rolling windows down.

Question 18

How often should I have my car detailed?

Accepted Answer

A maintenance wash every 2–3 weeks, a full detail every 3–4 months, and a paint correction or ceramic coating once per year or two depending on use.

Question 19

How do I keep my car looking good between visits?

Accepted Answer

Avoid drive-thru washes — they cause swirl marks. Hand wash with the two-bucket method, dry with a soft microfiber, and rinse off road salt promptly in winter.

Question 20

Can I wax over a ceramic coating?

Accepted Answer

Not necessary, and not recommended. The coating IS the protection. A simple ceramic-safe maintenance spray is all you need between visits.

Question 21

Do you offer maintenance plans?

Accepted Answer

Yes — monthly and quarterly plans for clients who want consistent care. Ask us about it when you book.

Question 22

Are your products eco-friendly?

Accepted Answer

Yes — we use biodegradable, ph-neutral cleaners and water-efficient methods wherever possible. Environmentally responsible automotive maintenance is one of our core values.

Question 23

What brands do you use?

Accepted Answer

We use professional-grade products from brands trusted by manufacturer-certified detailers. We're happy to discuss specifics for any service when you book.

Question 24

Do you use steam cleaning?

Accepted Answer

Yes — steam is our preferred method for hard-surface sanitization in the cabin. It uses far less water than traditional methods and kills bacteria on contact.

Question 25

Can you guarantee no damage to my paint?

Accepted Answer

Yes. We measure paint thickness before any correction, test on hidden panels first, and never use abrasive brushes or harsh chemicals. Our work is fully insured.

Questions, Answered

Booking & Pricing

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Care & Aftercare

Eco-Friendly & Products

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